Testimonials

Amazing to work with!


"Charlie was amazing to work with! He was friendly, extremely knowledgeable and really fun to work with. In my mind, we got so much more than an awesome real estate agent. Because Charlie has been selling homes in the Bay Area for so long he has established so many incredible connections with people in and around the housing business. There were so many neat little touches that he brought to the sale of our home. He found someone who was able to stage our home beautifully and quickly. Additionally, Charlie goes all out on describing and emphasizing the desirable aspects of your home to the potential buyers. He was always available and happily answered every little question we had. Our home sold quickly (in two days) and the outcome better than we anticipated! We had an amazing experience with Charlie every step of the way and would recommend Charlie and his team in a heartbeat to anyone looking to buy or sell a house!"

Yury & Olga F


Charlie could make this magic happen.


"This is a long story to tell, but I hope it’s useful for everybody on the housing market that are in need.

Charlie is our hero! We won’t be able to live in our dream home without his help. Our new home was listed as one of the hot homes, meaning there were more views and interests than other properties in the same area. But Charlie was able to help us win the offer in such a competitive market with the price lower than what we planned to bid initially. We were surprised and thrilled when we knew about our offer was selected, especially we requested the Sale & Settlement Contingency due to the fact that we had to sell our old property in order to buy the new one. Before our offer was selected, EVERYBODY (that’s multiple mortgage loan officers and other agents we reached out to, our friends and colleagues etc.) had been telling us that it’s impossible for the sellers to wait for us to sell our house first in such a hot market. Therefore, we are really really really grateful that Charlie could make this magic happen.

Charlie acted as the dual agent for both our pending property and our to-be-sold property in two concurrent transactions. We never had the feeling that we were not protected throughout the whole process, which is a common concern when people use dual agent. He is always so thoughtful and considerate for us and was able to catch small but important details that we easily missed. Most importantly, we are extremely satisfied with the prices for what we sold and what we bought. We only paid $200k more to move from a single-story, 1000sqt, bad-schools house to a double-story, 2000sqt, good-schools house in the Bay Area—that is doubling the size with a fraction of the price! We still can’t believe that this is real!

As a listing agent for our old house, he did an unbeatable job and sold our house for the top money. It was only listed on the market for 8 days with only 2 open houses. How to describe “top money”? 1) we sold it for $50k more than what we had expected, 2) all offers were higher than the listing price, the top offers were much higher, 3) our house was sold for the highest price in the neighborhood with other similar houses (I checked the data for sold houses in the same area for the previous six months after we closed). It’s necessary for me to give the credit to Charlie, because he recommended the BEST staging company, the BEST painter, and the BEST photographer. They together made our house look amazingly attractive. We couldn’t believe that’s the same house we’ve been living in for years after the hard work they had done. We strongly believe if we used another listing agent, we wouldn’t be able to get the same result.

Things weren’t perfect, but Charlie managed to make the process as seamless as he could. In the middle of the process, there were a lot of uncertainties and unusual situations. The new house we were buying had wrong recording/title issue from 20+ years ago. Many parties were involved to fix the problem, so we almost miss the expected date of closing and face the risk of losing our locked mortgage rate, which we didn’t want to lose in this market of increasing interest rate. Even though none of these problems had anything to do with Charlie, he stepped up, took over these hassles, and help us communicate and follow up very diligently with all these different parties with his very effective and efficient negotiating skill. We finally close both transactions on time without paying a penny extra.

He still reaches out to us every now and then to see if we are happy in our new home and whether we need his help or not. We consider Charlie as a very honest and knowledgeable friend, rather than just an agent that helped us close the deal. I highly recommend Charlie to those who are looking to buy or sell, because this friendly and professional guy can really accomplish things that others normally can’t."

Jun O.


Charlie made the whole thing a lot easier and less stressful


"My family just moved to the US from Shanghai, we had no idea about how to buy a house the US, how it works although we knew we would need to settle in Pleasanton. Charlie has made the whole thing easier, and we are living in our house in Pleasanton, just two months after we landed in the US. Charlie listened to our needs. He took the time to do the research, educate me about just everything I needed to know about buying houses in the US, take me and my family to houses available in the market, and always follow up timely. Charlie helped me negotiate effecitvely. His is sofe-spoken and easy to work with, and he helps his client (yes that is me!) to negotiate on a list of things when it comes to buying a house - that is not always easy in Pleasanton/Dublin area where the sellers often can choose whom to sell to. Charlie followed up on matters with the same level of dedication and attention when the deal is closed. We wanted to do some upgrades/fix some things after moving in, that includes faucets, garbage disposal, termite control, minor cracks in the chimney....etc. Charlie continues to reach out to contractors to obtain price quotations, arrange service deliveries, keep me informed, etc. Charlie made the whole thing a lot easier and less stressful. If I ever want to buy/sell a house, I will call Charlie again and I know I am all set"

WJ


Pleasant experience


"It's been pleasant experience having Charlie as our agent. He has been very knowledgeable and patient throughout the entire process and my family and I cannot be more grateful for him. We are very content in our new home and again are very thankful for Charlie's diligent work and negotiations. I highly recommend Charlie Lui to anyone buying or selling homes."

Satisfied Client


Very knowledgeable about the area


"I used Charlie as my agent in the Tri Valley area. He is very knowledgeable about the area and the housing market. Charlie is the definition of professional and conducts himself with the highest integrity. We were in a multiple bidder situation on a property and Charlie's personality helped us secure the property (with I believe not the highest bid). I continue to use him for property management today and would not hesitate in recommending him."

Kentry T


Expert seller agents


"Charlie & Grace of the Charlie N Grace Homeselling Team are expert seller agents who had our home staged, marketed and sold to perfection! They know their craft well. They had sold our home in 5 days at 100% of asking price which was $10,000 above a competing home with our same floorplan while another competing property stayed on the market for months without selling. They also influenced the builder of our new home to select us for the highly sought after corner lot location! We were a contingent offer since we needed the proceeds from our sale in order to buy the new home. Charlie & Grace were able to reassure the builders that my home would be sold in short order and that we would be able to buy as planned. The funny thing was there were two other families before us that wanted the same corner lot location. Knowing this, somehow Charlie & Grace were able to persuade the builder to award us the corner lot location! They are resourceful, aggressive, and expert negotiators that work really hard to meet our every real estate wishes! You can not afford not to hire Charlie & Grace..."

Satisfied Client


Very active and responsive


"Charlie is awesome realtor , we have been blessed that we met him during our home search in Tri-Valley. He is an end to end package, really hardworking ,trustworthy, approachable and some one who creates time for their clients. Before Charlie, I have worked with couple of realtors in Easy bay and South bay regions of bay area , so I know from those experiences, Charlie stands very high in terms of client service. Best part is that he understands client needs very well and will take extra steps to meet them. He saved us lot of money by his awesome negotiation skills with sellers. Not only he got us the home in our budget, but also he continuously stood with us during interactions with Title Company and our Lenders. He also helped us in bidding out the repair work that we need to get done at our new home. He was always on top of things, very active and responsive. Highly Recommended for any real estate needs."

Jitender A


Knowledgeable, professional, and accessible


"Charlie helped us buy our dream home. Without his knowledge, hard work, and creativity, we would not have been able to make the purchase. We had a very challenging situation and with Charlie on our side we were able to get it done.

Charlie is knowledgeable, professional, and accessible. We were so pleased with him as our agent that we referred him to two of our friends. He is an excellent realtor and a genuinely good person."

Satisfied Client


We will refer Charlie without hesitation


"Our experience with Charlie was fantastic! He is a one of a kind agent that really goes the extra mile and beyond for his clients. Everything he said he would do to help me and my wife find our home, he did it and so much more. We will certainly ask for his assistance in finding our next property. He is truly the best real estate agents we ever met. His diligence compares to no other. Charlie's warm spirit brings joy and energy wherever he goes. These words cannot describe the level of Charlie's professionalism or neither his very high work standard. We will refer Charlie without hesitation."

Sysouza


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